Spa Manager Job at The Tox Technique, New York, NY

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  • The Tox Technique
  • New York, NY

Job Description

Spa Manager

Location

New York City, in person

Overseeing five NYC studios

Compensation

$68,000 annual base salary- bonus potential tied to performance

About The Role

We are seeking an experienced General Manager to oversee operations across five New York City studios. This is a senior leadership role responsible for driving sales performance, ensuring team accountability, and maintaining exceptional operational standards across all locations.

The General Manager will work closely with ownership, studio managers, and front of house teams to set clear sales goals, monitor performance, and build strong, disciplined teams that consistently exceed expectations. This role requires a hands on leader with deep experience in the spa or fitness industry and a proven ability to lead multi location teams.

What You’ll Do

Oversee day to day operations across five NYC studios, ensuring consistency, efficiency, and alignment with brand standards

Set, track, and manage weekly and monthly sales goals across all locations

Drive revenue growth by coaching teams on sales performance, conversion, and client retention

Hold managers and teams accountable through clear KPIs, reporting, and performance reviews

Lead hiring, onboarding, training, and development for studio managers and key team members

Partner closely with studio managers to improve scheduling, staffing, and payroll efficiency

Identify performance gaps and implement action plans to exceed sales and operational targets

Ensure exceptional client experience across all studios

Maintain a strong on site presence, regularly visiting studios and supporting teams in real time

Serve as a key liaison between ownership and studio teams, ensuring clear communication and alignment

Who You Are

You are a confident, results driven leader with a strong operational mindset

You lead with clarity, accountability, and high standards

You are comfortable managing multiple locations and teams simultaneously

You are highly organized, data driven, and proactive

You communicate clearly and effectively with teams at all levels

You thrive in fast paced, performance focused environments

You are hands on, present, and not afraid to step in where needed

Experience

Minimum of 5 years of experience in the spa, wellness, or fitness industry

Proven track record of exceeding sales goals in a leadership role

Experience managing multi location operations required

Strong background in sales leadership, team accountability, and performance management

Experience developing and leading managers and front of house teams

Why You’ll Love It Here

High impact leadership role within a growing brand

Direct influence over sales growth and team performance

Opportunity to build strong systems and scalable leadership practices

Close collaboration with ownership and senior leadership

Fast moving environment with room for growth and advancement

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