Job Description

Four Seasons Hotel At The Surf Club

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the Role

Respond to a wide variety of residence requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.

What You Will Do

1. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints; assists residences in all inquiries in connection with residential and hotel services, hours of operations, key personnel, etc. Responds to all requests in an accurate and timely manner.
2. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
3. Assure information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residences.
4. Greets residences and their guests in an efficient and friendly manner, using names whenever possible. Personally escorts guests if other staff are not available.

What You Bring

• High School Diploma; College Education beneficial
• Experience in guest service preferred.
• Ability to read, write and speak English.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• 401(k) retirement plan
• Complimentary parking
• Paid time off and holiday pay

Schedule & Hours

Full Time, Fully Flexible

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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