Job Description

Maximize Your Earnings And Secure Your Future At Woodhouse

We have IMMEDIATE OPPORTUNITIES to join our team Spa Concierges earn $17-$22 per hour PLUS a GENEROUS, WORLD-CLASS BENEFITS package.

Join Woodhouse Spa, included on Forbes Travel Guide Most Stylish Finds in #FortWorthTexas! Consistently voted Best of Plano Magazine.

Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today.

Responsibilities

• Answer all calls before the third ring.
• Utilize knowledge of treatments to tailor the guest experience.
• Inquire and listen for ways to 'surprise and delight' our guests, noting all details in the appointment notes and providing specific actions for their visit.
• Review the next day's schedule to ensure that all guests appointments are confirmed, special occasions are notated and planned, intake forms are sent, and appointment book is maximized and accurate.
• Ensure the Relaxation Louge, Changing Lounge and common spaces are always clean, clutter-free, and well-prepared providing a calm, peaceful environment ready for our guests.
• Anticipate and prepare for each guest's arrival by reviewing key notes on each reservation and profile.
• Warmly welcome each guest and provide world-class hospitality.
• Ensure each guest had a wonderful experience.
• Perform the check-out process smoothly and accurately.
• Close the sale of recommended products through excellent product knowledge.
• Promote all offers including gift cards and series.
• Efficiently rebook the guest for future appointments.
• Show appreciation for our guests at every opportunity.

Ideal Candidates

• Are passionate about the Hospitality and Spa industries and provide elevated experiences for our guests.
• Are committed to the Woodhouse experience to ensure our guests have a phenomenal and consistent 5-star experience.
• Have a proven track record in guiding guests with product selections to support spa retail sales goals.
• Are knowledgeable about our services and can guide guests in selecting services that will meet their needs.
• Are computer savvy to ensure our guests are scheduled efficiently and effectively.
• Work closely with our Spa Professionals to support their efforts to service our guests.
• Are detail-oriented
• Demonstrate leadership abilities
• Handle difficult situations with a calm demeanor
• Are highly effective at multitasking and have excellent customer service skills
• Understand that serving and helping others leads to personal satisfaction
• Are flexible and are available to work evenings and weekends
• Assists coordinator with other duties as needed

Preference for 5 years hospitality or retail experience and experience with appointment scheduling systems.

Working conditions:

• Standing for up to 6 hours at a time
• Walking across spa multiple times during shift and potentially up and down stairs
• Lifting up to 30lbs
• Bending, reaching, stooping
• Repetitive motion
• Reasoning, problem solving, hearing, speaking
• Fast/steady paced environment, multiple priorities
• Frequent customer interactions
• Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and a drug-free workplace.

Compensation: $17.00 - $22.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose At Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

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