Job Description
Hi Professionals,
Hope you are doing good
This is
Jayaraman from Info Way Solutions, LLC We have job opening for
SERVICENOW ADMIN and the detailed Job description is given below:
Kindly check the JD and share your views
Role: SERVICENOW ADMIN Location: Las Vegas, NV Qualifications Duties, Scope of Work, and/or Milestones
Position will function as a subject matter expert in ServiceNow and Project lead for several ServiceNow projects. The main role will be to operationalize and administer our existing CMDB. This role will coordinate and train technical resources, to aid in researching and resolving conflicts and other issues in the CMDB. The secondary project will be to finalizing the rollout of Resource Manager, including building complex reports and dashboards.
Milestone Deliverables (sole responsibility of this position):
• Create an assessment of needs for existing CMDB: Due in 2 weeks
• Create Project Plan to Operationalize existing CMDB: Due in 1 month
• First Draft of CMDB Process Plan: Due within 60 days
• First draft of Resource Manager Dashboard: Due within two weeks
• Final draft of Dashboard and all required reports: Due within 1 month
• Other ServiceNow deliverables will be discussed as time permits
Daily/Weekly expectations:
• Plan and Leadmeetings for each project daily/weekly
• Meeting notes using our template will be sent out within 24 hours of each meeting
• Timelines and deliverables will be met as indicated in project plan
• Roadblocks will be reported to the supervisor for each project, no later than the Wednesday project meeting
Additional overview:
• Coordinates with ServiceNow support team on new or modifies existing applications within the platform.
• Plans and develops test data to validate new or modified applications within the platform.
• Evaluates alternative solutions and recommends and implements appropriate applications design.
• Interviews functional and technical staff to gather documentation required for analysis of current system application requirements.
• Contributes to the efficiency and effectiveness of the team's service by offering suggestions or direction as a member of the team.
• The successful candidate must work be able to work independently and as a Team.
Minimum Qualifications:
1.A minimum of three years' experience as a Project Lead for ServiceNow implementation and Administration, with minimal supervision
2.A minimum of three years' experience as aServiceNow Administrator managing all day to day administration for CMDB and supporting the ServiceNow platform.
3.Clear communicatordemonstrating professional organization, technical documentation, creating project plans, and monitoring progress using Service-Now. As well as Experience in systems analysis, design, and programming.
4.Experience integrating and managing multiple third-party data sources for CMDB
5.Hands on experience with implementation of Resource Manager/Time Sheet Portal, Project Management modules and reporting/dashboard creation.
6.Self-starter, analytical problem-solving abilities, proactive/positive team player, resourceful and innovative.
7.Ability to work onsite for the first 8 weeks while background check is in process, and thereafter, a hybrid schedule of two days in office and two days remote. Flexibility is required depending on project needs. Not negotiable.
Thanks & Regards,
Jayaraman
Email: jayaraman@infowaygroup.com
Direct: (925)-241-5719
Work: (925)-592-6160 Ext 105
Info Way Solutions LLC | 46520 Fremont Blvd, Suite 614 | Fremont, CA - 94538
Job Tags
Work at office,