Your Role
The Integrated Output Solutions (IOS) team is part of the broader Member Experience Transformation team and is responsible for managing the overall controls, requirements, features, prioritization, and sequencing for creating iterative value and/or enhancements to improve the way Blue Shield communicates with our customers. The Product Insights & Reporting, Consultant will report to the Sr. Manager, Product Management. In this role you will play a pivotal part in ensuring thousands of transactional output templates are adequately managed, fully compliant, the processes are streamlined, and budget commitments are achieved. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Knowledge and Experience
Requires a bachelor's degree or equivalent experience
Requires at least 7 years of prior relevant experience
Expertise in ID Card content and composition management with demonstrated end to end process knowledge, including I&B I&R, Custom card request rules, CDM, and LOS/Compliance rules by LOB and group
Strong experience with transactional output governance and compliance to ensure consistent management of changes and adherence to regulatory requirements
Proven track record to work cross-functionally with operations and technology teams
Strong process optimization skills to enhance efficiency, accuracy and scalability
Highly skilled in incident analysis, corrective action and resolution
Excellent communication and stakeholder management skills
Experience with agile methodologies and enterprise reporting systems
Experience with Smart Communications, Salesforce and Pega platforms preferred
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