Job Description

Police Department Administrative Support

This position provides operational and administrative support to the Police Department, offering responsive, courteous, and efficient customer service in support of departmental operations. Essential functions include:

1. Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
2. Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes.
3. Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
4. Maintains electronic and paper filing and record systems and databases to provide easy access to records and information; provides retention of records as required.
5. Uploads case data into records management system; verifies the accuracy of reports and classification submittal to the state; and maintains availability and confidentiality of Police records.
6. Compiles and maintains statistics for the department.
7. Responds to information requests from other enforcement officials and the public. Forwards case documentation to proper agencies.
8. Conducts record checks as requested.
9. Prepares documents for court proceedings as required.
10. Provides copies of police reports and record checks.
11. Prepares outgoing mail requests, including record checks, accident reports, and other reports.
12. Receives and receipts payment for fine payments and record copies; prepares recording of funds received and makes deposits.
13. Prepares media releases for approval by the Deputy Chief.
14. Provides shift fill-in for 911 Dispatching, when trained.
15. Other duties as assigned.

Qualifications:

Minimum Required Qualifications:

• High School Diploma or equivalent
• Two (2) years administrative and customer service experience.

Preferred Qualifications:

• Experience in public safety dispatching

Other Requirements:

• Must pass department background and criminal history checks

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