Responsible for enhancements and configuration along with the daily administrative support of Flexera One vendor hosted applications. Provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups' user administration, system configuration and enhancement requests. Review business enhancement requests, requirements, interdependencies, potential risks, user stories, business process descriptions, use cases, user stories, and workflow analysis Provide level of effort and estimates for enhancement requests Manage multiple enhancement initiatives and ongoing daily support for Flexera One vendor hosted application Work independently and with team members to resolve incidents and problems for the production application in accordance with identified Service Level Agreements Analyze application related problems, coordinating with multiple in-house teams to diagnose and fix operational issues Mentor and share knowledge with other team members as well as consulting, advising and training on specialized features and functions Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes, standards and application efficiencies Design, configure, code and test enhancements for the application. Review and test enhancements assigned to team members when required Prepare and maintain functional and technical documentation Follow established corporate configuration and change control processes Engaging/working with vendor on application outage escalations, application upgrade support, application performance and support case monitoring. Assist with Monthly Operational Reporting to Senior Management - Support Cases Closed, Status on Project Initiatives Required Skills : - Experience with Systems Administration and Application Administration for SAM tools specifically - Flexera highly preferred - Hands-on experience creating custom reports and managing application functionalities Basic Qualification : Additional Skills : - 100% Remote Background Check : Yes Drug Screen : No Notes : Selling points for candidate :- 100% Remote Project Verification Info :"The information provided below is for Apex Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Apex Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide" Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :No Candidate must be authorized to work without sponsorship ::No Interview times set : :No Type of project : Master Job Title : Branch Code :
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