Job Description

Customer Support Specialist - Pre-Tax Accounts (HSA/FSA/HRA) Remote Who We Are NFP, an Aon company, is a Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals address significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. Learn more at: This role will support American Benefits Group (ABG), a leading third-party benefits administrator specializing in pre-tax benefit account administration, including Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Lifestyle Accounts, and commuter benefits. Our mission is to provide accurate, compliant, and user-friendly benefit solutions backed by responsive and compassionate customer service. Summary The Customer Support Specialist delivers outstanding service to participants, clients, and brokers regarding their pre-tax benefit accounts. This role involves direct customer interaction, problem-solving, and transaction processing to ensure participants maximize the value of their benefits. This is a full-time, remote position with a Monday through Friday schedule from 8:30 AM to 5:30 PM EST. A confidential, private workspace and reliable high-speed internet are required to ensure secure and uninterrupted work. Key Responsibilities Respond to participant and client inquiries via phone and email with professionalism and accuracy. Assist with questions related to eligibility, claims, reimbursements, and account details. Provide first-tier technical support for online portal access and navigation. Accurately process account transactions, claims, and updates. Maintain compliance with all regulations, confidentiality, and privacy requirements. Support onboarding of new clients and participants through setup assistance and education. Build strong, long-term relationships through clear, patient, and empathetic support. Qualifications Associate’s degree or equivalent experience preferred. 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred. Strong verbal and written communication skills. Ability to problem-solve, multitask, and prioritize in a fast-paced environment. High attention to detail and accuracy. Proficiency in Microsoft Excel, Word, and Outlook. Competencies Exceptional customer focus and interpersonal skills. Professionalism, integrity, and ethical judgment. Flexibility and adaptability in changing situations. Strong organizational and follow-up abilities. Ability to work independently and collaboratively within a team. What We Offer We offer a competitive salary and benefits package, including PTO and holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. The base salary range for this position is $43,000 – $48,000, determined by experience, credentials, education, certifications, skill level, scope, and geographic location. In addition to base salary, this position may be eligible for performance-based incentives. NFP is an inclusive Equal Employment Opportunity employer. Job Details Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service Industries: Insurance Referrals increase your chances of interviewing at NFP, an Aon company. #J-18808-Ljbffr NFP, an Aon company

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